1. Information We Collect

To create an account and ensure that users meet the specific requirements for purchasing our products, we may collect the following types of information:

Personal Information: Your first name, last name, phone number, email address, and other contact information.
Verification Documents: Certain products may require that we verify your identity and credentials. For this purpose, we may collect documents such as professional licenses, government-issued identification, or any other documentation needed to comply with UAE regulations.

2. How We Use Your Information

We collect and use your information for the following purposes:

Account Creation and Management: To create and manage your user account, including verifying your identity and ensuring you have the necessary licenses to purchase specific products.
Service Delivery: To process your orders, communicate with you about your account and purchases, and provide customer support.
Compliance with Legal Requirements: Some of our products, including veterinary and anesthesia products, are regulated and require specific licenses under UAE law. Your information helps us comply with these regulations.
Improvements and Security: To improve our services, monitor usage, and enhance security to protect your account.

3. How We Share Your Information

We may share your information in the following cases:

With Service Providers: We work with third-party service providers to assist with certain business operations (e.g., hosting, customer support, and payment processing). These providers are obligated to maintain confidentiality and comply with our security requirements.

With Payment Providers: To process your purchases securely, we may share necessary personal information (e.g., name, billing address, and payment details) with our payment providers. This information is shared solely to facilitate payment transactions and to ensure compliance with legal and financial requirements.

Legal Requirements: We may disclose information to comply with legal requirements or to protect our rights, users, or third parties in cases of fraud prevention, risk assessment, and regulatory compliance.

Business Transactions: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

4. Security of Your Information

We implement strict security measures to protect your information from unauthorized access, use, or disclosure. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Accessing and Updating Your Information

You may access, update, or delete your personal information by logging into your account settings. Please note that certain legal requirements may restrict our ability to delete or modify your information.

6. Children's Privacy

Our website and app are intended for use by professionals in the veterinary and related fields, and they are not directed at children under the age of 18. We do not knowingly collect information from children.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective when posted on this page. We encourage you to review this policy periodically to stay informed about our information practices.